Privacy Policy

Effective date: 11 November 2026

1. Who we are

Jabel Property is a Melbourne-based rooming house business. We offer rooming house investment assessments, consulting, conversions, compliance reviews and property management, and we rent rooms to residents across Melbourne.

In this policy, "Jabel Property", "we", "us" and "our" means The Trustee for Jabel Trust, trading as Jabel Property, ABN 76 714 022 985.

This policy explains how we collect, use, store and share personal information, and how you can contact us about it. We have chosen to follow the Australian Privacy Principles voluntarily when handling personal information.

2. What personal information we collect

Depending on how you deal with us, we may collect:

• your name, email address and phone number
• property details you give us, such as a property address and floorplan
• information about a room application or tenancy, such as your identity details, rental history, references and move-in dates
• the content of messages and chats you send us
• booking details, such as the time and topic of a meeting
• order and payment records for paid services (we don't see or store your full card details)
• technical information about how you use our website, such as pages visited, device and browser type, approximate location and referral source

We don't ask for sensitive information, such as health information or details about your racial or ethnic origin or religious beliefs.

3. How we collect it

We collect personal information directly from you when you:

• Chat with the assistant on our homepage. Our chatbot, provided through Jotform, may ask for your first and last name, email and phone number, and it records the content of the chat. The chatbot is automated (an AI assistant), and a team member may review the conversation.
• Fill in a form on our website. This includes our contact and enquiry forms and our room and tenant forms, which are provided through Jotform.
• Order a floorplan check. You give us your contact details, the property address and a floorplan. Payments are processed by Stripe. We don't store your card details, and Stripe handles them under its own privacy policy.
• Book a meeting. Bookings are made through Calendly.
• Message us on WhatsApp. Some WhatsApp messages are handled through ManyChat, an automated messaging tool, on Meta's WhatsApp platform.
• Email or call us.

We may also receive your information from room listing websites when you enquire about a room through them, namely Flatmates.com.au and flatmatefinder.com.au.

4. Cookies and website analytics

Our website runs on Squarespace and uses cookies and similar technologies to work properly and to help us understand how visitors use it. We use Google Analytics to measure site use. We use Google Search Console and Bing Webmaster Tools to see how our site appears in search results; these mainly report summary search data.

You can block or delete cookies in your browser settings, although some parts of the site may not work as expected. Google provides a browser add-on to opt out of Google Analytics. We don't use advertising trackers on our website.

5. Why we collect and use it

We use personal information to:

• reply to your enquiries and chats
• book and hold meetings
• assess room applications and set up and manage tenancies
• deliver our services, including floorplan checks, assessments, conversions, compliance reviews and management
• take payments and keep business and tax records
• improve our website and services
• meet our legal obligations

We won't use your information for an unrelated purpose unless you agree or the law allows it.

6. Where your information is stored and processed

We use trusted service providers to run our business, and your information may be stored or processed in their systems:

• Monday.com (work and customer management)
• Jotform (forms and the website chatbot)
• Make (workflow automation that moves information between our tools)
• Microsoft Outlook (email)
• Calendly (bookings)
• Stripe (payments)
• ManyChat, and Meta's WhatsApp (messaging)
• Squarespace (our website)
• Google (analytics, search tools and account services)

We don't store personal information anywhere other than these services.

Some of these providers may store or process data outside Australia. Before disclosing personal information overseas, we take reasonable steps to make sure it is handled in a way that is consistent with the APPs.

7. Who we share it with

We share personal information only:

• with the service providers listed above, so they can provide their services to us
• where the law requires or allows it

We do not sell personal information.

8. Direct marketing

If you've given us your consent, or where the law otherwise allows it, we may send you information about our services. Every marketing email will include a way to unsubscribe. You can also ask us to stop at any time using the contact details below, and we'll act on that request within a reasonable time.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These include limiting access to the people who need it and using providers with security controls. No method of storing or sending information is completely secure, so we can't guarantee absolute security.

10. How long we keep it

We review and delete records yearly, unless the law requires us to keep them longer.

11. Access and correction

You can ask for access to the personal information we hold about you, and ask us to correct it if it's wrong, out of date or incomplete. Contact us using the details below. We'll respond within a reasonable time, usually within 30 days. If we refuse a request, we'll tell you why, where the law allows it.

12. Complaints

If you have a concern about how we've handled your personal information, please contact us first so we can look into it. We'll respond within 30 days.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

13. Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.

14. Contact us

Privacy contact: Privacy Officer, Jabel Property
Email: info@jabelproperty.com.au