Jabel Property
Tenant HuB

Please use the dedicated Tenant Support App as your first point of contact for maintenance requests, support questions and general tenancy assistance. This is the fastest way for management to receive, log and action your request properly.

If there is a situation involving immediate danger, smoke, fire, serious injury, threat to life or an urgent risk to safety, tenants should use their best judgement and call emergency services immediately on 000.

Your safety and the safety of others should always come first. If you genuinely believe there is an emergency, do not delay calling.

However, emergency services should not be called for routine maintenance, minor faults, nuisance issues or matters that can reasonably be reported through management in the normal way.

If a false, unnecessary or unreasonable emergency call-out is made by a tenant and any resulting invoice, charge or cost is issued to management or the landlord, that cost may be passed on to the tenant responsible to the extent permitted by the lease, house rules and applicable law.

If a smoke alarm sounds and there is smoke, fire or a real safety concern, leave the area immediately if safe to do so and call 000.

If there is no visible emergency, tenants should still take the alarm seriously, check the immediate area carefully and use sensible judgement. Do not ignore repeated alarms.

No. Tenants must not remove, disconnect, cover, damage or interfere with any smoke alarm. Smoke alarms are critical safety devices.

If you believe a smoke alarm is faulty, beeping, damaged or not working properly, report this through the Tenant Support App immediately.

Please raise a maintenance request as soon as possible through the Tenant Support App. Do not tamper with the smoke alarm, remove batteries or attempt unauthorised repairs.

Please refer to the urgent and non-urgent repairs section on this page first. Urgent issues are generally matters involving immediate safety, serious water leaks, dangerous electrical faults, broken external locks or loss of essential utilities.

Before reporting loss of power, water or gas as urgent, tenants should first make reasonable efforts to check whether it is a wider street outage by speaking with neighbours or checking outage websites such as United Energy Outage Map.

Tenants are expected to take reasonable steps to prevent pests and address minor issues early. This includes storing food properly, cleaning regularly, clearing cobwebs and using basic pest spray where appropriate.

Minor spiders, ants, cobwebs and similar issues are generally the resident’s responsibility at the first point.

No, replacing lightbulbs and batteries is generally the tenant’s responsibility at the first point. If a bulb is in a difficult location or requires a specific fitting you cannot safely manage, please raise a maintenance request through the Tenant Support App.

Yes. You are required to keep your room clean, hygienic and free of hazards. Failure to maintain your room may result in follow-up action or breach notice depending on the condition and the circumstances.

Yes. This is not serviced accommodation or hotel-style living. All residents are expected to wash, dry and put away dishes, remove their rubbish, wipe down surfaces after use and keep shared areas clean and usable for others.

If appropriate, speak with the resident respectfully first. If the issue continues, raise it through the Tenant Support App so there is a proper written record and management can assess the situation.

Yes, you may move furniture within your room. However, any damage caused to the room, walls, flooring or supplied furniture may be charged to you or deducted from your bond where appropriate.

You may bring additional furniture provided it is suitable for the room and does not create damage or safety issues. You must not install fixtures, hooks, shelves or make alterations without the owner’s prior written permission.

Pets are only permitted with the rooming house owner’s permission. You must obtain written approval before bringing any pet onto the property.

Your agreement is generally for you only unless otherwise stated. Occasional overnight visitors may be acceptable, but regular stays are not permitted without approval.

If a visitor begins staying regularly, management may require the arrangement to be reviewed and the lease, utilities and rental amount to be adjusted accordingly.

Please use approved heating provided with the property unless management has given written approval for another appliance. Some portable appliances, including certain fan heaters, may not be permitted due to safety concerns, power load or house rules.

If your room is not heating adequately, raise this through the Tenant Support App first rather than bringing in unapproved appliances.

Internet is generally provided as a complimentary service where offered. Management does not guarantee uninterrupted internet and will not reimburse tenants for outages, interruptions or reduced service quality relating to complimentary internet access.

Cleaner and gardener visits are complimentary services where provided. Management will usually give reasonable notice when possible, but tenants must still maintain the property and keep their own room and shared areas clean between visits.

Bins need to be taken from the kitchen to the council bins outside on a weekly basis. A different tenant is usually responsible each week, however if bins have not been taken out and are filling up, please do the right thing and assist so they do not overflow.

Bin collection schedules vary depending on the council area and the week. Collection is usually a mix of red and green, or green and yellow bins depending on the council timetable.

You can check your local council collection schedule through the relevant council website for your area.

You should have received the roster by email when you moved in. A copy is also often displayed at the house, such as near the fridge or entry area, and reminders may be sent weekly.

You are responsible for keeping your keys safe at all times. If you lose your key or cannot access your room outside business hours, you may need to arrange and pay for a locksmith yourself unless management advises otherwise.

If a spare key process applies at your property, please follow the locked out policy and instructions provided by management.

If you pay weekly, rent is due each Monday. If you pay fortnightly, rent is due on the Monday of the required week. If you pay monthly, rent is due on the 1st of each month unless your agreement states otherwise.

If you would like to change your rental payment frequency, please email management first and wait for confirmation before making any change.

Please contact management as early as possible. Rent remains due in accordance with your lease and house rules, and falling behind may result in formal action including breach notices or further tenancy steps where applicable.

Often yes, subject to availability and management approval. If an extension is available, management will usually discuss options such as 3, 6 or 12 month terms closer to the end of your current agreement.

If you leave early, fees may apply in accordance with your signed agreement. These commonly include a re-advertising fee and a re-letting fee, along with any outstanding rent, damage or cleaning costs where applicable.

Please refer to your signed lease for the exact terms that apply to your room and agreement.

You may clean the room yourself, however management cannot guarantee the bond will be returned unless the room, furniture and shared areas used by you are cleaned to the required standard.

Items commonly needing attention include carpets, skirting boards, cobwebs, furniture, mattress, windows, kitchen or fridge space and removal of all personal items and food.

Your bond may be claimed for items such as damage beyond fair wear and tear, unpaid rent, break lease costs where applicable, missing keys, excessive cleaning, rubbish removal or other charges permitted under your agreement and the relevant tenancy framework.

Your first point of reference should usually be your lease agreement, house rules, this FAQ page and the Tenant Support App. In many cases, the answer is already set out there clearly.